Undisclosed commission, unsuitable advice, and unfair contract terms in Personal Contract Purchase agreements. Following the UK Supreme Court’s landmark ruling on motor finance, millions of drivers may be owed compensation.
Who qualifies:Anyone who took out a PCP or Hire Purchase agreement before 28 January 2021.
Faulty Goods & Products
Consumer Rights Act 2015
Goods must be of satisfactory quality, fit for purpose, and as described. Retailers cannot dismiss your statutory rights. We prepare everything you need to pursue refunds, repairs, replacements and damages yourself.
Who qualifies: Anyone who purchased a faulty or misdescribed product within the last 6 years.
Financial Mis-Selling
Financial Services and Markets Act 2000
PPI, packaged bank accounts, unsuitable loans, and investment mis-selling. Many consumers were sold financial products they did not need or could not afford.
Who qualifies: Anyone who was sold a financial product without adequate suitability checks.
Package Holidays & Travel
Package Travel Regulations 2018
Cancelled holidays, significant changes, denied refunds, and breaches of package travel obligations. You have strong statutory protection when booking package trips.
Who qualifies: Anyone whose package holiday was cancelled, changed, or failed to meet contract terms.
Unenforceable credit agreements, hidden charges, and unfair lender conduct. We help you understand your credit agreement and prepare the documents you need to pursue redress through the FOS yourself, where appropriate.
Who qualifies: Anyone with a regulated credit agreement that may contain unfair terms or commissions.
Trader / Retailer Disputes
Consumer Rights Act 2015 · Trading Standards
Substandard work, rogue traders, deposit losses, and refusal to remedy defects. We prepare your formal complaint and supporting evidence, ready for you to send. We can also advise on referring your case to Trading Standards yourself.
Who qualifies: Anyone who has paid for work or services that were not delivered to a reasonable standard.
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