A clear, regulated, and fully drafted 4-step process. From the moment you contact us, we prepare everything.
Our intake form is designed to be quick, clear, and completely stress-free. You tell us what happened — whether it’s a PCP finance agreement, a faulty product, or a financial mis-selling situation. There are no trick questions and no jargon. We collect only what we need to assess your claim properly. Once you submit, your case is immediately created in our system and you receive a confirmation email with your unique case reference number.
Within one business day of your submission, our expert team reviews every detail of your case against current UK consumer law — including the Consumer Rights Act 2015 and the Consumer Credit Act 1974. We assess the strength of your claim honestly. If we believe you have a valid claim, we proceed immediately. If we don’t think you have strong grounds, we will tell you clearly and you will not be charged. Transparency is non-negotiable at Invictus.
Once your claim is validated, we draft a formal email of Complaint with your guidance and send it directly to the lender, retailer, or financial institution responsible. This email is drafted in full compliance with UK consumer law — citing the relevant legislation, outlining the breach, and stating clearly the compensation or remedy you are entitled to. Under UK consumer law, the respondent has 8 weeks to provide a full written response. We chase them at the 4-week mark if no acknowledgement is received. You don’t need to contact anyone directly — all correspondence goes through us.
When a resolution is reached — whether a full refund, compensation payment, or agreed settlement — we notify you immediately with full details. If the lender’s response is unsatisfactory, or they fail to respond within the required 8 weeks, we escalate your case to the Financial Ombudsman Service (FOS) on your behalf at no additional cost (Silver, Gold, and Platinum packages). The FOS is a free, independent body with the power to order lenders to pay compensation. We prepare the entire escalation process — you simply wait for the outcome.
Most claims receive a response within 8 weeks. We chase constantly.
Fixed packages from £149. No hidden fees. You know exactly what you pay.
We assess every case honestly. If we don't think you have a strong claim, we'll tell you upfront.
No — we prepare your full claim file and supporting documents. You stay in control and send everything yourself, with our guidance at every step
A Claims Management Company is a regulated firm that represents consumers directly. Invictus is different we're a document preparation and advisory service. We prepare your claim, but you submit it yourself.
Yes in many cases. Limitation periods vary — our form will assess your eligibility.
Absolutely. We are ICO registered and GDPR compliant. Your data is never sold or shared.
Personal Contract Purchase — many UK car buyers were not properly informed about commission arrangements. A Supreme Court ruling now enables claims.
Yes. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.
Our intake form guides you. Complex multi-claim cases suit Gold or Platinum.
